FREE SHIPPING ON ORDERS OVER $6000. (Not Valid on Built-to-Order Units & Trailers)

The Best Selling Commerical Grills for Over 55 Years.

Contact: 800-326-9575Monday-Friday 8am-5pm EST
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Shipping Policy

To qualify for Free Shipping the merchandise in your order must total $6000 or more.  Shipping fees and sales tax are not counted towards the merchandise subtotal. 

There is no expedited UPS Small Package shipping outside the 50 states.  There is no expedited shipping for ANY Freight shipment.  Please plan ahead if you need a unit by a certain date.  If lift-gate service delivery is needed, add 1-2 days to shipping time.

At this time, we do not offer gift cards.

Shipping Basics

  1. Freight – F.O.B.
    1. The freight line (carrier) for a shipment will be chosen by the customer service representative at the time the order is placed. We ship using the lowest rates available with our preferred carriers. All freight shipped on Big John Corporation’s preferred carriers will be sent prepaid and will be added to your invoice. We do not allow 3rd party shipping. Freight shipments sent outside the U.S. will be handled accordingly by a customer service representative as additional information is required when the order is placed. All orders are shipped F.O.B. Factory, no exceptions.
  2.  Lowest Shipping Rates
    1. Big John Corporation works very hard with our preferred LTL and small package carriers to negotiate the lowest possible shipping rates.
    2. All shipments are sent via the quickest, most economical way unless specific accessorials are requested or routing instructions are provided to us when the order is placed.
      1. Please Note:  The LTL trucking industry dramatically increases the cost for additional delivery services requested after the order has shipped. If you request a service, it will need approval from Big John Corp. before being rendered and the charges will be added to the invoice.
    3. The rates charged for shipping your order are based on the weight of the product, class of the product (LTL or UPS Small Package), requested accessorial services, and location.
    4. Once we have received your online order, you will be contacted by a customer service representative who will provide you with your shipping options. At this time you will be given the opportunity to cancel your order if you choose to do so. We will not ship any order until the shipping charges have been approved by the customer.

Delivery/Freight Services

All common carrier shipments (LTL Shipments) are “Tailgate Delivery”. This means the customer (consignee) is responsible for unloading the shipment from the back of the truck when it arrives. The truck driver is under no obligation to help you unload. Additional charges may apply for those deliveries requiring more than customary “Tailgate Delivery” service and a re-delivery charge may be applied if you are unable to unload the shipment when it arrives.

  1. Lift Gate Service
    1. If you do not have a loading dock or fork lift, you may want to consider asking for lift gate service. Provided at an additional charge, the driver will bring a special truck that has a lift gate device on the back of the truck for your delivery. The driver is responsible for unloading, and lowering your shipment to the ground. It is then your responsibility to move the shipment from its delivery point.
  2. Notification
    1. If you require notification prior to a “Tailgate Delivery” it must be requested when the order is placed. This will ensure the delivering terminal will call 24 hours prior to delivering your shipment. The phone call will tell you the delivery will be made on a particular day. It is not an appointment for a specific delivery time.
  3. Appointment Delivery
    1. If you need your shipment to be delivered between certain hours, consider requesting a delivery appointment. This will require the delivering terminal to call you to schedule the appointment during a time window of your choosing.
  4. Damage During Shipment
    1. When using Big John’s preferred carrier, freight claims will be filed by Big John Corp., but only if claim notations are made at the time of delivery on the delivery receipt. If damage occurs or product is missing, it is the customer’s responsibility to note product damage or missing on the driver’s delivery receipt at the time of delivery. If no notations are made by the customer, damage and/or loss will be the responsibility of the customer.

How to Receive a Freight Shipment

  1. Receiving Freight
    1. Once the delivery driver has arrived and your shipment has been unloaded from the back of the truck you will need to follow the 4 steps below to inspect it thoroughly before signing the delivery receipt free and clear. It is your right as the consignee to have as much time as needed to inspect the shipment. If the delivery driver is insistent you sign prior to a satisfactory inspection because he/she has to leave, tell them to leave and come back later, but do not sign the delivery receipt.
      1. Count the pieces of your shipment and make sure they match the bill of lading. If you are missing a piece, make note of it on the delivery receipt.
      2. Fully inspect the packaging and make note of any damage to the boxes, wrapping, skid, etc. on the delivery receipt.  If damage is significant, refuse the shipment and call Big John Corporation. DO NOT SIGN THE DELIVERY RECEIPT
      3. Un-package each piece the shipment and inspect thoroughly for concealed damage. Make note of scratches, tears in laser paper, dents, creases, etc. on the delivery receipt.  If damage is significant, refuse the shipment and call Big John Corporation. DO NOT SIGN THE DELIVERY RECEIPT.
      4. If product passes thorough inspection, sign the delivery receipt free and clear.

We at Big John Corporation take great care to ensure your shipment arrives in acceptable condition. When your shipment arrives, it is vital you follow the above steps prior to signing the delivery receipt. No claims for missing or damaged merchandise can be filed unless it is recorded on the delivery receipt. If you have any questions or encounter any problems during the delivery process, please call our Customer Service Team at 800-326-9575.