FREE SHIPPING ON ORDERS OVER $6000. (Not Valid on Built-to-Order Units & Trailers)

The Best Selling Commerical Grills for Over 55 Years.

Contact: 800-326-9575Monday-Friday 8am-5pm EST
My Account

International Orders

Big John Equipment can be found all over the world. We will work with you to get your product to your location or to U.S. Export Location. Please review each section below carefully. If you have questions please contact us at 814-359-2755.

Shipping to CANADA Only:

  1. If you are a Canadian Customer and have a consolidation point in the US, we will ship your product to it.
  2. If product must ship to your Canadian Location, Big John uses UPS Freight exclusively and will need the following information:
    1. Customs Broker Company Name
      Customs Broker Contact Person (if applicable)
      Customs Broker Phone Number
      Customs Broker Fax Number
      Customs Broker Email Address
  3. We will provide a Commercial Invoice as well as the appropriate NAFTA Paperwork. Several Copies of each are sent with the shipment as well as emailed/faxed to the Customs Broker and Original Purchaser (if applicable).
  4. Products are marked for Commercial or Rental Use Only as well as Made in the U.S.A. (when appropriate).
  5. Any order that qualifies for free shipping (Qualifying Orders Over $6000 in product. Not Valid on Built-to-Order Units & Trailers) will be shipped by a Big John Selected Carrier to the Canadian border.  The customer is responsible for the cost of shipping from Canadian border to the final destination.

 Shipping to All Other Countries:

  1. We will ship the product to a U.S. export point (California, New Jersey, New York, Miami, etc).
  2. Once the merchandise has been delivered to the export point then you, the customer, are responsible for coordinating delivery of the merchandise with your exporter.
  3. When Shipping to a U.S. Export Point, We will need the following information:
    1. Export Company Name
      Export Company Address
      Export Phone Number
      Export Company Email Address
      Export Company Contact Person
      Any Specific Identifiers (Purchase Order Number, Shipment Number, TCN Number, etc)
    2. Final Destination Company Name
      Final Desination Address
      Final Destination Phone Number
      Final Desination Email Address
      Final Destination Contact Person
      Any Specific Identifiers (Purchase Order Number, Shipment Number, "Marked For" Notation, etc)
  4. Any order that qualifies for free shipping (Qualifying Orders Over $6000 in product. Not Valid on Built-to-Order Units & Trailers) will be shipped by a Big John Selected Carrier to a U.S. Export Point Only.

ALL INTERNATIONAL ORDERS

Must be paid by a Major Credit Card (Amex, Visa, MasterCard, and Discover) or Wire Transfer (Must be Approved by Big John and Additional Fee’s Apply) before the product will ship.

 

All Big John Equipment ships F.O.B. Factory. Big John is not responsible for any equipment received damaged. When the order ships, you and the export company will receive the appropriate paperwork as well as instructions on how to receive freight. Any damage should be noted on the delivery receipt by the receiver before the Big John Selected Carrier leaves.