Limited Warranty Information
Our knowledgeable customer service representatives are available Monday through Friday between 8:00 a.m. and 5:00 p.m. ET.
Big John provides a warranty, to the original purchaser, for all Big John finished units for a period of one year from the date of the sale. Any unit, or part thereof returned, freight prepaid, to our Sales & Logistics facility, will be repaired or replaced to our commercial standard, free of charge, and returned to the purchaser. Labor and transportation costs are NOT covered by this warranty. This warranty is established automatically upon receipt of the goods and no warranty card or registration procedures are required. Complete warranty information is included with our products or is available via fax upon request. Certain products carried by Big John are warranted by the manufacturing company under their published terms and conditions.